FAQs
Frequently Asked Questions
Frequently Asked Questions (FAQ) for Motuhake
About Our Earrings
Q: What materials are your earrings made from? A: Our earrings are crafted from high-quality, hypo-allergenic materials, including stainless steel earring hooks and PLA plastics.
Q: Are your earrings suitable for sensitive ears? A: Yes, we prioritise the comfort of our customers. All our earrings are nickel-free and designed to be gentle on sensitive ears.
Q: Do you offer custom designs? A: Absolutely! We love working with customers to create unique, custom-made earrings. Please contact us with your ideas and we’ll bring them to life.
Ordering & Shipping
Q: How can I place an order? A: You can place an order directly through our website. Simply add your desired items to the cart and proceed to checkout.
Q: What payment methods do you accept? A: We accept major credit cards, Apple Pay, Google Pay, PayPal, and other secure payment options available at checkout.
Q: Do you offer international shipping? A: Yes, we ship worldwide. Shipping costs and delivery times may vary depending on your location.
Q: How long will it take to receive my order? A: Orders within New Zealand typically arrive within 3-5 business days. International orders may take 7-14 business days, depending on the destination.
Returns & Exchanges
Q: What is your return policy? A: We offer a 30-day return policy for unused and undamaged earrings in their original packaging. Please contact our customer service to initiate a return.
Q: Can I exchange my earrings for a different pair? A: Yes, exchanges are possible within 30 days of purchase, provided the earrings are in their original condition. Reach out to us to arrange an exchange.
Q: What if my earrings arrive damaged? A: If your earrings arrive damaged, please contact us immediately. We’ll be happy to replace them at no additional cost to you.
Care & Maintenance
Q: How should I care for my earrings? A: To keep your earrings looking their best, avoid exposing them to harsh chemicals or excessive moisture. Clean them gently with a soft cloth and store them in a dry, cool place.
Q: Can I wear my earrings while swimming or showering? A: We recommend removing your earrings before swimming, showering, or engaging in activities that expose them to water or chemicals, to preserve their quality and appearance.
Contact Us
Q: How can I contact Motuhake for further assistance? A: You can reach us via our contact We’re here to help with any questions or concerns you may have.